Highly Trained Restoration Specialists

A highly trained restoration technician is a professional who is trained and skilled in the restoration and repair of various types of property damage caused by disasters, such as fires, floods, storms, or other catastrophic events. These technicians are typically employed by restoration companies or disaster response organizations, and they are trained to assess the damage, develop a restoration plan, and carry out the necessary repairs to bring the property back to its preloss condition.

A highly trained restoration technician may have specialized expertise in areas such as water damage restoration, fire damage restoration, mold remediation, or other related fields. They typically possess a combination of technical knowledge, practical skills, and experience in working with a variety of materials and structures. They are also trained in the use of specialized equipment and tools required to perform restoration work, as well as safety protocols to ensure that the restoration process is carried out safely.

In addition to technical skills, a highly trained restoration technician must have good communication skills and be able to work effectively with property owners, insurance adjusters, and other stakeholders to ensure that the restoration process is carried out smoothly and efficiently. They should also be able to provide timely and accurate updates on the progress of the restoration work and address any concerns or questions that may arise.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of North Saint Paul / White Bear Lake offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)